Return and Exchange Policy
At Hyzora, we aim to provide high-quality jewellery and a smooth shopping experience. Please read our policy carefully before placing your order.
1. No Returns or Exchanges
- We do not offer returns or exchanges for change of mind.
- All purchases are considered final once the order is confirmed.
2. Damaged or Incorrect Items
- If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery.
- You must provide clear photo or video proof of the issue.
3. Resolution (Customer Support)
- After verification, Hyzora will offer a replacement of the same product.
- If the product is out of stock, we may offer a store credit (no cash refund).
4. No Refund Policy
- We do not offer cash refunds under any circumstances.
5. Important Notes
- Items must be unused and in original condition to qualify for replacement.
- Slight color or design differences due to lighting/screen are not considered defects.
- Requests made after the given time frame will not be accepted.
6. Contact Us
For any concerns, reach out to us at:
Email: hyzoroofficial@gmail.com
Instagram: hyzora.official
WhatsApp: 03225012027