Refund policy

At Hyzora, we aim to provide high-quality jewellery and a smooth shopping experience. Please read our policy carefully before placing your order.

1. No Returns or Exchanges

• We do not offer returns or exchanges for change of mind.
• All purchases are considered final once the order is confirmed.

2. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery.
• You must provide clear photo or video proof of the issue.

3. Resolution (Customer Support)

• After verification, Hyzora will offer a replacement of the same product.
• If the product is out of stock, we may offer a store credit (no cash refund).

4. No Refund Policy

• We do not offer cash refunds under any circumstances.

5. Important Notes

• Items must be unused and in original condition to qualify for replacement.
• Slight color or design differences due to lighting/screen are not considered defects.
• Requests made after the given time frame will not be accepted.

6. Contact Us

For any concerns, reach out to us at:

Email: hyzoroofficial@gmail.com

Instagram: hyzora.official

WhatsApp: 03225012027